Privacy Policy

1. Information we collect

• Account information — your name, phone number, and (for salon staff) email address.
• Booking information — appointments, services booked, your booking history, and any notes a salon keeps about your preferences for a specific service.
• Location information — a salon's address and ZIP code, used to show it in search results near you.
• Payment information — handled directly by Stripe, our payment processor. We receive confirmation that a payment succeeded and its amount, not your full card number.
• Messages — the content and delivery status of text messages and emails we send you, and whether you've opted out of texts.

2. How we use it

We use your information to create and secure your account (including sending one-time login codes by text), process bookings and payments, send appointment confirmations and reminders, respond to support requests, and calculate sales tax where applicable. We don't sell your personal information.

3. Who we share it with

We share information with the vendors that make the Service work, only as needed for them to provide that service to us:

• Stripe — payment processing and, for salons, payouts and tax calculation.
• Plivo — sending and receiving text messages (including STOP/START opt-out replies).
• Microsoft (Graph API) and Google (Maps/Places) — sending transactional email, and address lookup/autocomplete when a salon sets up its location.
• The salon you book with — your name, phone number, and booking details, so they can serve your appointment.

We disclose information beyond this only if required by law, or to protect the safety, rights, or property of Smart-Stylo, our users, or the public.

4. Text messages and opt-out

If you provide a phone number, you may receive appointment-related texts. Reply STOP to a text at any time to opt out — we keep a record of that request and won't text you again unless you reply START to opt back in. This applies platform-wide, not just to one salon.

5. Cookies and sessions

We use a session cookie to keep salon staff signed in on the web portal. We don't use advertising or cross-site tracking cookies.

6. Data retention

We keep booking and account records for as long as your account is active and as needed to satisfy legal, tax, and accounting obligations. You can ask us to delete your account and personal information at any time — see Contact below.

7. Your rights

You can ask us to access, correct, or delete your personal information, or to opt out of text messages (reply STOP, or contact us directly). Depending on where you live, you may have additional rights under local privacy law.

8. Children's privacy

The Service isn't directed at children under 13, and we don't knowingly collect personal information from them.

9. Changes to this policy

We may update this policy from time to time. Continuing to use the Service after a change means you accept the updated policy.

10. Contact

Questions about this policy, or want to exercise your privacy rights? Reach us at support@smart-stylo.com.